Customer Support
We're here to help with Puzzle Rush — Match & Collect! Whether you have a question, found a bug, or want to share feedback, our support team is ready.
Support Email: connectnow@cheerfulparkpicnic.com
We typically respond within 1–2 business days.
Helpful details to include:
- Device and OS information
- What happened and when
- Any app user ID or support reference ID shown by the app (if available)
Legal/Privacy Contact: connectnow@cheerfulparkpicnic.com — for data requests, privacy questions, or legal notices
We're a dedicated team at Cyrus Muchiri Warue and we genuinely appreciate hearing from our users.
Stay connected with Puzzle Rush — Match & Collect on social media for the latest updates and community highlights.
Our team is standing by at connectnow@cheerfulparkpicnic.com. We look forward to assisting you.
Issue Report Checklist
For Puzzle Rush — Match & Collect, mention the exact screen, message, and action connected with your request. Useful reports usually identify the exact app screen, message, or support link you were using, the action you took immediately before the issue, any ad, resume, or loading transition linked to the issue, and the device model, Android version, app version, and approximate time. That detail helps support separate display issues, loading behavior, ad routing, and policy questions.
Helpful details:
- what you tapped immediately before the issue;
- whether it happened once or keeps repeating;
- device model, Android version, app version, and approximate time;
- whether the issue happened after an ad, after reopening the app, or while reading a policy page.
Please do not send passwords, payment cards, government ID documents, or unrelated screenshots. Store-level account controls may still be managed through Google Play.
Common Help Topics
When contacting support about Puzzle Rush — Match & Collect, grouping the request by topic helps avoid back-and-forth.
- Display or interaction issues: mention the screen, message, button, or tap response involved.
- Ad and resume issues: say whether the issue happened before an ad, after an ad closed, or while the app returned to the foreground.
- Policy or support-page access: identify whether the issue happened while opening Privacy Policy, Terms of Use, or Support pages.
- Install or compatibility notices: include any Google Play warning, device model, Android version, and app version you can see.
Before You Contact Support
For Puzzle Rush — Match & Collect, these quick checks help turn a vague report into something support can route faster:
- Close and reopen the app once to confirm whether the same screen or message returns.
- Check that you are using the latest available version from Google Play and retry on a stable network connection.
- If the issue is visual, capture a screenshot and note the exact page, message, or screen shown.
- If an ad or resume step was involved, note whether the issue happened before the ad, after the ad, or while the app was returning to the foreground.
- For install restrictions, device compatibility notices, or store-account controls, also review the tools provided by Google Play.